Shipping Policy
Processing Time:
Orders are typically processed within 1-2 business days after confirmation of payment. Processing times may vary during peak seasons and holidays.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and the destination. We offer competitive shipping rates and occasional promotions for free or discounted shipping.
Shipping Methods:
We partner with DTDC Express Ltd to ensure your order is delivered safely and on time. Available shipping methods will be displayed at the checkout.
Shipping Duration:
Standard shipping typically takes 3-7 business days, depending on the destination. Expedited shipping options are available for faster delivery.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. Use the provided tracking information to monitor the status of your delivery.
Address Accuracy:
Please ensure your shipping address is accurate to prevent delivery delays. Biggoz Solar is not responsible for orders shipped to incorrectly provided addresses.
Undeliverable Packages:
In the event of an undeliverable package, our customer support team will reach out to assist in resolving the issue.