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Shipping Policy

Processing Time:

Orders are typically processed within 1-2 business days after confirmation of payment. Processing times may vary during peak seasons and holidays.

Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination. We offer competitive shipping rates and occasional promotions for free or discounted shipping.

Shipping Methods:

We partner with DTDC Express Ltd to ensure your order is delivered safely and on time. Available shipping methods will be displayed at the checkout.

Shipping Duration:

Standard shipping typically takes 3-7 business days, depending on the destination. Expedited shipping options are available for faster delivery.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number. Use the provided tracking information to monitor the status of your delivery.

Address Accuracy:

Please ensure your shipping address is accurate to prevent delivery delays. Biggoz Solar is not responsible for orders shipped to incorrectly provided addresses.

Undeliverable Packages:

In the event of an undeliverable package, our customer support team will reach out to assist in resolving the issue.

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